What is one benefit of integrating external support in incident management?

Integrating external support in incident management can significantly enhance resource availability. When an incident escalates beyond the capacity of local resources, external support brings additional personnel, equipment, and expertise that may not be otherwise accessible. This increases the overall capability to respond to and manage incidents effectively, ensuring a more robust and coordinated response effort. External resources can also provide specialized skills and tools that can be critical in addressing specific incident challenges, thereby improving the overall efficiency and effectiveness of the incident management system. This approach promotes collaboration and shared responsibilities, which ultimately leads to a more comprehensive response to incidents.